We will provide FREE DELIVERY on all items to the UK during Covid19 Lockdown
All of our orders are shipped via Royal Mail Recorded Delivery and a signature will be required.
UK Highlands & Offshore
Additional postage costs may apply to these areas.
If you do require shipping to an overseas address, please get in touch. As a guide we charge £15 for Europe and £20 for rest of world firstname.lastname@example.org
Items Not Received
If you experience any issue with delivery of your order, please contact email@example.com and we will endeavour to investigate. Please note that we will not be able to re-send or issue a refund until we have investigated with the courier company. If they have evidence that the item was delivered as agreed, we will be unable to reimburse you. You are however welcome to take the issue up with the courier company direct.
Items Damaged in Transit
Whilst every care is taken to package your order securely, occasionally accidents do happen. If an item arrives broken or damaged in any way, please email us at firstname.lastname@example.org within 5 days of receipt along with photographic evidence and we will investigate fully to resolve the issue as soon as possible.
On occasion, it may be possible to pre-order items that we are expecting to arrive in our web boutique soon. If this is the case, it will be clearly stated on the item. In the event of ordering several items, some of which are on pre order, your order will be sent as several shipments and separate delivery costs may be incurred.
We hope that you will be thrilled with your Pureshore purchase. However, in the unlikely event that the goods are damaged or do not comply with any of the contract, we kindly request that you notify us at email@example.com within 7 days of receiving the goods along with a picture of the item concerned and your order number. This will help us to resolve the matter as quickly as possible.
Our Returns Policy is valid for 30 days. If we don’t hear from you within 30 days of purchase, we will assume that you have accepted the goods and won’t be able to offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be entitled to a full refund (including delivery costs) if the item is found to be faulty.
Changed your mind?
We offer a free and easy return service for goods that are not faulty. Please email us at firstname.lastname@example.org within 7 days of receipt of your order and we will send you a free returns label.
Exchanging an item?
We are currently able to offer an exchange on one item within your order. If you would like to exchange one of your purchases, please email us at email@example.com and we will be able to send you a free returns label. The exchanged item will incur a small charge of £5 to cover the additional postage cost.
Unfortunately, for hygiene reasons, we are unable to offer exchanges or returns on earrings unless the items are faulty.