Refund policy

We hope that you will be thrilled with your Pureshore purchase. However, in the unlikely event that the goods are damaged or do not comply with any of the contract, we kindly request that you notify us at hello@pureshorejewellery.com within 7 days of receiving the goods along with a picture of the item concerned and your order number. This will help us to resolve the matter as quickly as possible.

Our Returns Policy is valid for 30 days. If we don’t hear from you within 30 days of purchase, we will assume that you have accepted the goods and won’t be able to offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be entitled to a full refund (including delivery costs) if the item is found to be faulty. 

Unfortunately, for hygiene reasons, we are unable to offer exchanges or returns on earrings unless the items are faulty.

Changed your mind?

We offer a free and easy return service for goods that are not faulty. Please email us at hello@pureshorejewellery.com within 7 days of receipt of your order and we will send you a free returns label.

Exchanging an item?

We are currently able to offer an exchange on one item within your order. If you would like to exchange one of your purchases, please email us at hello@pureshorejewellery.com and we will be able to send you a free returns label. The exchanged item will incur a small charge of £5 to cover the additional postage cost.

Unfortunately, for hygiene reasons, we are unable to offer exchanges or returns on earrings unless the items are faulty.